T&Cs

Terms and Conditions

WHERE TO MEET YOUR CHAUFFEUR

Sydney International Terminal (T1):

Chauffeur meeting point is located in the arrivals hall directly outside gates A or B (next to Travelex Currency Exchange) depending on your airline. Chauffeurs will arrive 20 minutes after actual flight landing time.

Sydney Domestic Terminal (T2):

As chauffeurs are not permitted to leave their vehicles under direction of the FAC, the Chauffeur meeting point is located on the footpath directly outside the door closest to Carousel #5. Chauffeurs will arrive 15 minutes after actual flight landing time.

Sydney Domestic Terminal (T3):

Chauffeur meeting point is at the bottom of the escalators adjacent to Carousel #5 in the Arrivals hall. Chauffeurs will arrive 15 minutes after actual flight landing time

Melbourne Domestic Terminal 1 (Qantas Domestic):

Drivers will meet Qantas arriving passengers, after the actual flight arrival. For passengers arriving from Gate 1-13 in front of Carousal 1. For passengers arriving from Gate 14 – 26, drivers will wait in front of Carousel 3.

Melbourne Domestic Terminal 3 (Virgin Domestic):

Drivers will meet Virgin Australia passengers in front of the escalator at Terminal 3.

Domestic Terminal 4 ( Jetstar & REX):

Drivers will meet passengers arriving from Jetstar and Regional Express (REX) outside the cafe just at the bottom of the escalator inside T4 Terminal.

Brisbane Domestic Terminal :

Your Chauffeur will meet passengers at the baggage Carousel ,for your particular flight. Chauffeurs will arrive 5 minutes after actual flight landing time.

Gold Coast/Coolangatta Airport- Domestic:

As you exit from arrivals to luggage carousel drivers wait in front of the doors with name board.

Residential/Office Addresses:

Chauffeurs will stop directly in front of the nominated address if possible. If parking restrictions apply and we are unable to stop directly in front of the address, we will stop as close as possible, or at the agreed pick up location advised at time of booking.

WAITING TIME

Residential / Office / Hotel Pick Ups:

A 5-10 minute grace period is provided from the arranged pick up time to allow time to enter the vehicle. If this grace period is exceeded, waiting time is then calculated retrospective to the original booked time in increments of 5 minutes at the hourly rate appropriate to the vehicle.

CANCELLATIONS:

Any Bookings cancelled within 2.5 hrs of the booked commencement time will attract full charge of the booked fare , & if cancelled under 4 hrs will attract a charge of 75% of the booked fare.

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